Contact

Write to us.

Mail is read by someone who knows the software. We answer during business hours and we do not run a ticket system.

Support: support@smepoint.com
Anything about a product: help using it, a licence question, a bug, an invoice.
Licensing & business: admin@smepoint.com
Licensing, purchase orders and procurement paperwork, resellers and distribution, partnerships, legal, press.
Company: SMEPoint LLC, a United States limited liability company.

Purchasing and paperwork

If you need a purchase order instead of a card, an invoice raised before payment, a W-9, or any document completed before procurement will approve software, write to admin@smepoint.com and say what your process requires. We will fit it.

Already using Carvect Pro?

Your licence key, your machines, your invoices and your downloads are all on your account at carvect.com/account, which is usually quicker than asking us.

Something wrong with a cut?

Send the job file, and say which machine and which toolpath. Nearly every question of that kind can be answered in one reply when the file is attached. Without it, expect four.